---
title: "Report a bug - Workflow Webhooks"
description: "Report a problem with Workflow Webhooks. Include your store domain, the webhook name and a timestamp so we can trace the call."
canonical: "https://docs.workflow-webhooks.app/help/report-a-bug"
---

# Report a bug

Something in Workflow Webhooks is broken or behaving unexpectedly. The more precisely
you can point at it, the faster we can fix it.

**Form: Contact**

Before you send: the **History** page in the app resolves most reports in a couple of
minutes. The usual causes are a token or header mismatch, a payload key that does not
match the field mapping, or an exhausted monthly quota.

If it is still wrong after that, the form above is the fastest route.

## What makes a report easy to fix

The four things that let us trace a webhook call end to end:

1. **Your store domain** - so we can find the invocation.
2. **The webhook name**, exactly as it appears in the app.
3. **An approximate timestamp** of the call you expected to work.
4. **What History showed** for that moment, if anything - status, and the error text on
   the invocation detail page.

With those we can follow the request from the moment it hit our endpoint through to the
Shopify Flow trigger delivery.

## Useful things to attach

- A screenshot of the **History** list, or of the invocation detail page.
- A screenshot of your **Shopify Flow** workflow, showing the trigger step.
- A screenshot of the webhook's **Advanced Settings** if you suspect a mapping problem.
- The exact request your system sends - method, URL, headers, and body. Redact the token.

> [!WARNING]
> Never paste a live static token or HMAC secret into this form. If you think a secret
> leaked, rotate it in the app first, then tell us.

## Prefer another channel?

- **In-app chat** - open any page of the app in your Shopify admin and use the chat
  bubble. This is the fastest route and keeps the report tied to your store.
- **Email** - support@codecreationlabs.com. Include your store URL so we can follow up.
- **Slack** - join our apps workspace, linked from [Support](https://docs.workflow-webhooks.app/help/support.md).

## Missing something rather than broken?

If the app is working as designed but does not do what you need, use
[Request a feature](https://docs.workflow-webhooks.app/help/request-a-feature.md) instead. Bugs jump the queue; feature requests are grouped
so repeated asks carry weight.